FAQ

I will be flying from Billund

Where can I pick up duty-free goods?

If you have preordered your duty-free goods before departure and must pick them up on arrival at Billund Airport, this can be done at luggage service in the Arrivals Hall.

Where can I leave a key, so that somebody else can pick it up?

If someone must pick up your car keys, they can be delivered in an envelope to the LufthavnsParkeringen in the parking garage. It is possible to contact LufthavnsParkeringen 24 hours a day.

Can I rent a bag for stroller/baby carriage, bicycles, wheelchairs, golf equipment or snowboards?

It is possible to rent a so-called Airshell that protect your goods well during transport to the destination. The rent is via www.airshells.com, which delivers the desired airshell at the airport. You will get it delivered by displaying the lease to a service employee in the check-in area.

Can I store overcoats and luggage at the airport?

If you have items that you do not want to carry on the journey, you have the option of storing it at Luggage Service. Luggage Service is located directly opposite the car rental offices in the welcoming area and is open during the time at. 8: 00-24: 00th It costs DKK 30 per item per day.

Where can I buy bags for baby carriages?

At Square Café, located in the check-in area, bags are sold for strollers and baby carriages. These can be purchased for DKK 30.

Where can I withdraw cash?

There is an ATM in the central hall opposite the car hire companies.

What size carry-on baggage is allowed?

Rules for the size and weight of checked-in baggage vary from company to company. Within the same company, there are also different rules depending on the flight destination, starting place and ticket type. Therefore, you should contact your airline or travel agent to get information about your carry-on baggage. As a general rule, you can always take goods purchased in the airport shops on board - this also applies to Ryanair flights from Billund Airport.

How much checked-in baggage is allowed?

Rules for the size and weight of checked-in baggage vary from company to company. Within the same company, there are also different rules depending on the flight destination, start location and ticket type. Therefore, you should contact your airline or travel agent to get information about, among other things, the weight of your checked-in baggage.

Where is the information desk?

We do not have a manned information desk. However, there are information stands marked with a capital "I" in both the central hall and the arrivals hall.

Can I bring food and drinks on board the plane?

According to the safety rules, food and beverages must be brought on board the aircraft. (However, drinks only if bought in the departure hall.) However, some airlines do not allow you to bring food and drinks on board.

How early do I have to meet before departure?

We recommend that you meet at the airport at least 2 hours prior departure. On our departure page we have introduced an overview of the airport's busy times. Green dot means: Less busy, arrive as usual - yellow dot: Busy, arrive a little earlier than normal and red dot: Very busy, arrive at least half an hour earlier than normal.

Where do I find the police office?

The police have an office at the west end of the airport terminal on the way to Zleep Hotels.

Can I change the date of departure or name of passengers on Ryanair?

If you have booked a trip with Ryanair, but wish to change the destination, date or name of traveler, this can be done on payment on the company's website www.ryanair.com under the "Manage my booking" tab.

Can I add baggage on an Ryanair flight?

If you have already booked your trip with Ryanair and wish to bring an extra baggage, you can add a suitcase on the company's website www.ryanair.com under the "Manage my booking" tab.

Does Ryanair have an office at Billund Airport?

No, Ryanair does not have an office in Billund Airport or elsewhere in Denmark. They can be contacted by telephone in England on telephone: 0044 8712 4600 02. Visit also their website www.ryanair.com, where you can purchase a ticket, add luggage or change the name of the passenger before departure.

Can I rent a bag for bicycles?

It is possible to rent a so-called bicycle flight case that fits your bike well during transport to the destination. The bike must be separated and packed in the flight case. Keep in mind to let the air out of the tires. Do not pack anything else in the flight case. The rent is via www.airshells.com, which delivers the desired airshell at the airport. You will get it delivered by displaying the lease to a service employee in the check-in area.

Where do I find the toilets?

We have many toilets at the airport. All the toilets in the terminal are characterized by having turquoise-green doors.

Where can I exchange money?

If you are departing passengers, you can exchange money in the Departure Hall at Global Exchange. If you arrive at Billund Airport, you can exchange money at the Global Exchange in the Arrivals Hall. See more about Global Exchange here: http://bll.dk/en-en/i-lufthavnen/butikker/global-exchange You can also draw DKK at the cash machine opposite the Square Café & Kiosk. In the cash machine you can also draw 10 and 50 euro banknotes. It is possible to switch from Euro to DKK at Square Café, however, max. 100 euros.

I will be flying to Billund

Where does passengers arrive?

All passengers arriving at Billund Airport will leave the arrivel through the door at customs and come to the welcome area. This is marked with the sign "Arrival".

Can I store overcoats and luggage at the airport?

If you have items that you do not want to carry on the journey, you have the option of storing it at Luggage Service. Luggage Service is located directly opposite the car rental offices in the welcoming area and is open during the time at. 8: 00-24: 00th It costs DKK 30 per item per day.

Where can I withdraw cash?

There is an ATM in the central hall opposite the car hire companies.

Who should I contact if I have forgotten something in the airplane or at the airport?

You must complete and submit the form at: http://bll.dk/en-en/efter-rejsen/glemte-sager-og-hittegods If Luggage Service has your forgotten items, they will contact you. Arrival service has an office next to the cash machine opposite the car rental companies. If you forgot a wallet or passport, you must contact the police.

Where is the information desk?

We do not have a manned information desk. However, there are information stands marked with a capital "I" in both the central hall and the arrivals hall.

Where can I make a report on lost luggage?

If your luggage is not included on arrival, or has it been damaged during the journey, please contact Baggage Service. Here you can make a baggage report on the machines or get help from the staff. Read more: http://bll.dk/en-en/efter-rejsen/mistet-eller-beskadiget-bagage

Where does oversize baggage arrive?

At the arrivals hall with the luggage belts there is a belt for "Oversize baggage". This belt is on the left side at the Arrival Hall.

Where do I find the toilets?

We have many toilets at the airport. All the toilets in the terminal are characterized by having turquoise-green doors.

How do I get to the transfer area?

If you have arrived at Billund Airport and must continue with another flight, follow the arrival line and use the call buttom by the door with the sign "Transfer". Then you will get access to the departure hall.

How do I get from the arrival hall to the welcome area?

When you arrive at Billund Airport, you have to pass the luggage belts and then pass through the customs checkpoint, then you come to the welcome area.

Where can I exchange money?

If you are departing passengers, you can exchange money in the Departure Hall at Global Exchange. If you arrive at Billund Airport, you can exchange money at the Global Exchange in the Arrivals Hall. See more about Global Exchange here: http://bll.dk/en-en/i-lufthavnen/butikker/global-exchange You can also draw DKK at the cash machine opposite the Square Café & Kiosk. In the cash machine you can also draw 10 and 50 euro banknotes. It is possible to switch from Euro to DKK at Square Café, however, max. 100 euros.

I will be collecting/dropping off

Where do I park when to bring/pick up people who are traveling or who have been traveling?

Should you just drop some passengers, there is a reading section between the terminal and the parking garage. However, if you would like to park the car and go into the terminal to say goodbye or welcome, you can park an hour free on area P3. See more at: http://bll.dk/en-en/til-lufthavnen/parkering/generel-p-info/korttidsparkering

Where do I find LufthavnsParkeringens office?

LufthavnsParkeringen has an office in the eastern end of the car park.

Where are the taxis parked?

All taxis are parked outside the welcome area. If there are no available taxis, you can use the call button located on the wall next to the door in the welcome area.

Plan your trip

Can I bring baby food containing more than they normally allowed 100 ml?

Yes, you may bring food for your child in carry-on baggage. It is allowed to bring infant formula, porridge and purées (powdered or premixed). Note that the container with baby food can contain more than the normal permitted 100 ml. You may also bring a thermos of water to make baby food with. However, hot water is available both in the airport and on the plane. See more at: http://flypassager.dk/Bagageregler/vasker-og-madvarer

Who should I contact if I have forgotten something in the airplane or at the airport?

You must complete and submit the form at: http://bll.dk/en-en/efter-rejsen/glemte-sager-og-hittegods If Luggage Service has your forgotten items, they will contact you. Arrival service has an office next to the cash machine opposite the car rental companies. If you forgot a wallet or passport, you must contact the police.

What size carry-on baggage is allowed?

Rules for the size and weight of checked-in baggage vary from company to company. Within the same company, there are also different rules depending on the flight destination, starting place and ticket type. Therefore, you should contact your airline or travel agent to get information about your carry-on baggage. As a general rule, you can always take goods purchased in the airport shops on board - this also applies to Ryanair flights from Billund Airport.

How much checked-in baggage is allowed?

Rules for the size and weight of checked-in baggage vary from company to company. Within the same company, there are also different rules depending on the flight destination, start location and ticket type. Therefore, you should contact your airline or travel agent to get information about, among other things, the weight of your checked-in baggage.

Do I need documentation if, for example, I have an artificial hip or knee replacement?

We do not require documentation, but if the artificial hip or knee replacement set off our metal detectors, we will conduct a thorough examination, because according to the rules we must ensure that you do not have prohibited items on you. It may be advantageous abroad to have documentation of operations that may give rise to questions at security.

Can I bring lighters or matches on board the plane?

Yes, it is allowed to bring either one box of matches or one lighter. However, these items must be borne directly by the traveler - ie. in the pocket. It is forbidden to bring blue-flame lighter, container with lighter gas, storm matches and very large boxes of matches or lighter. Read more: http://bll.dk/en-en/planlaeg-rejsen/bagage/haandbagage

Can I bring food and drinks on board the plane?

According to the safety rules, food and beverages must be brought on board the aircraft. (However, drinks only if bought in the departure hall.) However, some airlines do not allow you to bring food and drinks on board.

Can I bring a packed lunch and fruit in my carry-pn baggage?

Yes, you can bring a packed lunch and take it in your carry-on baggage, as well as fruit.

How early do I have to meet before departure?

We recommend that you meet at the airport at least 2 hours prior departure. On our departure page we have introduced an overview of the airport's busy times. Green dot means: Less busy, arrive as usual - yellow dot: Busy, arrive a little earlier than normal and red dot: Very busy, arrive at least half an hour earlier than normal.

Can I bring knitting needles/crochet hooks in carry-on baggage?

As a rule at Billund Airport you are allowed to travel with knitting needles and crochet hooks in carry-on baggage. However, we recommend that you bring knitting needles made of wood or bamboo or circular needles.

Why do I have to present my boarding pass when I purchace goods at the duty-free shops?

The reason for presenting boarding passes is that we must explain to SKAT whether we have paid the correct VAT and tax. This documentation is made through the boarding pass, where final destination is validated. In short, we must be able to explain whether you have traveled inside or outside the EU.

Security

Can I bring baby food containing more than they normally allowed 100 ml?

Yes, you may bring food for your child in carry-on baggage. It is allowed to bring infant formula, porridge and purées (powdered or premixed). Note that the container with baby food can contain more than the normal permitted 100 ml. You may also bring a thermos of water to make baby food with. However, hot water is available both in the airport and on the plane. See more at: http://flypassager.dk/Bagageregler/vasker-og-madvarer

Do I need documentation if, for example, I have an artificial hip or knee replacement?

We do not require documentation, but if the artificial hip or knee replacement set off our metal detectors, we will conduct a thorough examination, because according to the rules we must ensure that you do not have prohibited items on you. It may be advantageous abroad to have documentation of operations that may give rise to questions at security.

Can I bring food and drinks on board the plane?

According to the safety rules, food and beverages must be brought on board the aircraft. (However, drinks only if bought in the departure hall.) However, some airlines do not allow you to bring food and drinks on board.

Can I bring a packed lunch and fruit in my carry-pn baggage?

Yes, you can bring a packed lunch and take it in your carry-on baggage, as well as fruit.

Can I have liquid medication over the permitted 100 ml, needles and medication that must be kept cool in carry-on baggage?

Yes, medications including syringes/needles are exempt from the normal constraints. However, you must be able to substantiate the need and the medication’s authenticity. If you need to bring a cooling element for medication that has to be kept cool, this is also allowed.

Can I bring knitting needles/crochet hooks in carry-on baggage?

As a rule at Billund Airport you are allowed to travel with knitting needles and crochet hooks in carry-on baggage. However, we recommend that you bring knitting needles made of wood or bamboo or circular needles.

Transportation to/from Billund

Where do I pay my parking ticket?

You can pay your parking ticket in the vending machines, which are located at the exit door of the arrivals hall and the central hall or at the vending machines outside next to the P-house. In the machines you can pay by credit card and gasoline card. There can also be paid with cash in P-INFO. Read more: Read more: http://bll.dk/en-en/til-lufthavnen/parkering/betalingsautomater

Where do I purchase tickets for the buses?

If you are going by bus, you have to purchase the ticket on the bus.

Where do I find the bus stops?

All buses to and from Billund Airport stay at the bus stops just outside the welcome area.

Where do I find information about buses and trains?

Information about buses and trains can be found on the information boards in the welcome area or at the information stands that are located in the arrivals hall and in the welcome area.

Where is LufthavnsParkeringen's office located?

LufthavnsParkeringen has an offices in the eastern end of the car park.

I have lost my parking ticket – what do I do?

If you lose your parking ticket, you can contact LufthavnsParkeringen either at the office in the P-house or by calling +45 7535 4033.

Are the parking spaces video monitored?

Yes, all parking spaces are fenced off, have video surveillance and are patrolled 24 hours a day.