Picking up your goods

If you are travelling to a country within the EU, you can choose to pick-up your goods either on departure or arrival at Billund Airport.

If you are travelling to a country outside the EU, you can only choose to pick-up your goods on departure from Billund Airport.

Pick-up on departure

If you have chosen to shop on the Online-Shop, you can choose to pick-up your goods at Billund Airport at the "Pick-up point Departures", which is located in the Duty-free shop.

Your goods will be ready no later than 2 hours before the selected pick-up time.

If you do not collect your goods by the agreed pick-up time, your purchase will be cancelled. Your payment will be voided without cost to you.

If you are unable to collect your goods at the selected pick-up time, please contact us by phone on +45 7650 5050 and we will try to find an alternative pick-up time.

Pick-up on arrival

If you have chosen to shop on the Online-Shop or in the airport shops and you are travelling to a country within the EU, you can choose to pick-up your goods on arrival at Billund Airport.

If you choose to pick-up your goods on arrival at Billund Airport, go to our delivery boxes, which is located right after going through customs.

Your goods will be ready no later than 2 hours before the selected pick-up time.