GET A SECURE START TO YOUR TRAVELS

How to securely pass through the airport terminal

Security is and always has been the key concept at Billund Airport, where we strive to provide a good travel experience and prioritise your security. With us, you can relax and rest assured that safeguarding you and your health, security and well-being is our top priority. Not even COVID-19 can put a stop to that.

Billund Airport is a secure place to travel from. We are following public health orders to minimise the risk of infection, but we need you to share responsibility as well.

Guidelines for passengers – follow the instructions   

There are a number of guidelines you are required to observe when passing through the airport terminal. They are issued by the European Aviation Safety Agency (EASA) and are thus applicable to all European airports. However, other airports may have different guidelines and we therefore encourage you to seek information about your arrival airport on its specific website.

At Billund Airport, it is important that you follow these guidelines:

  • Check-in online: we recommend that you complete your check-in online. You can do this easily here.
  • Arrive well in advance: arrive at the airport well in advance, so you are prepared for any additional waiting time.
  • Say goodbye to and greet visitors outside the airport terminal: we love being part of the happy scenes that usually play out in the arrivals area, but for the present time we must ask for goodbyes/greetings to take place either at home, in the car or outside the terminal building.
  • Wear a mask:From 15 June 2020, everyone in the airport is required to wear a mask – this applies to travellers, staff and anyone who might otherwise have a reason to be at the airport. Remember to bring enough masks for your entire journey (the health authorities recommend changing masks every 3-4 hours). Masks can also be purchased from Café Square at the airport between the departure and arrivals area.
  • Wash your hands frequently or use hand sanitiser: there are hand sanitiser dispensers available throughout the airport. It is also permitted to bring hand sanitiser containers of more than 100 ml. through security.
  • Cough or sneeze into your elbow – not your hands.
  • Avoid handshakes, kisses and hugs – limit physical contact.
  • Keep your distance:Protect other passengers by keeping a distance of at least 1 metre.
  • Signs of illness: if you feel ill, we recommend that you visit your family physician before going to the airport.

 

At the airport, you will find signage and stickers that guide you so you can easily follow the guidelines.

All recommendations provide you with additional security to help protect yourself and others.

Please help us to maintain our security at Billund Airport.

More information about your journey

What to know before departure from Billund Airport

Read our guides, watch our videos – and get a secure start to your journey.

We’ve put together some of the most frequently asked questions below, which may save you time on the phone for our phone service.

Plan your travel

How do I check in? Can I check in physically at the airport?

  • To minimise the spread of infection, we encourage all passengers to check in online prior to arrival at the airport where possible. Check in online here.
  • Online check-in cannot be carried out on all flights on bll.dk. Try going to the airline’s own website for online check-in.
  • If you do not have the opportunity to check in online, you will be able to check in physically at the check-in desks or at the self-service vending machines.

Entry requirements for the destination

Before you go on holiday, it is important that you check whether the country you are travelling to has restrictions or entry requirements. You will be able to see updated travel guidance on the Ministry of Foreign Affairs website, including local restrictions. It is important that you select the country you are travelling to and then the link from the Danish Embassy in the respective country. Start with this link: https://um.dk/da/rejse-og-ophold/rejse-til-udlandet/rejsevejledninger/

Entry requirements for Denmark

If you are not a Danish citizen or domiciled in Denmark, different requirements apply for entering Denmark depending on whether your country of residence is open or quarantined. Therefore, start by checking if your country is open or quarantined here: ttps://politi.dk/coronavirus-i-danmark/rejser/rejser-ind-i-danmark

Residents of high-risk countries entering Denmark for a worthy purpose, including workers, must now present a negative COVID-19 test carried out at least 72 hours prior to the date of entry.

Parking at the airport

If you have booked parking online, you can use the contactless system for the airport parking facilities

Book your parking in advance with your licence plate. You check in by licence plate scan and scan the printed ticket you receive to exit. This means that you do not need to spend time finding a payment machine.
Bookings made before 4 March 2020 must still use the sent QR code.

Can I get my money back if my holiday plans change?

Yes, we offer free cancellation of your parking reservation up to 24 hours before the indicated arrival time.

Who has access to the terminal?

Currently, only staff, authorities, passengers and others with recognised purposes have access to the terminal. Therefore, please do your farewells and greet people outside the terminal.

Protective equipment

Is it a requirement to wear a mask at Billund Airport?

  • Yes, Billund Airport follows the European guidelines for safe travel. All face masks or face shields must be worn in the terminal both before departure and after arrival to minimise the spread of infection, for the sake of both ourselves and others. Whatever your purpose in the terminal, you are required to wear a face mask or face shield. If you do not have a face mask/face shield, you will be referred to the nearest place where you can buy one.
  • Children under 6 years of age are exempt from this rule.

Is it possible to buy masks at Billund Airport?

Face masks can be purchased in Café Square, which is located between the departure and arrivals hall. Face masks can also be purchased at the vending machine in the arrivals hall. You can also purchase extra face masks in the TaxFree shop after transiting airport security.

Are there any special requirements for the face mask I must wear in Billund Airport’s terminal?

  • The face mask must be a CE marked mask that is factory-made.
  • Homemade (sewn and knitted) face masks are not permitted as they are not approved for the purpose.
  • The face masks sold at Billund Airport are CE marked.

What happens if I do not wear a face mask when I arrive at Billund Airport?

  • If you are not wearing a face mask as you enter the airport you will be contacted by the airport personnel, who will guide you to Café Square where you can purchase one.
  • Billund Airport ensures that it is possible to purchase face masks upon arrival at the airport.

Can I remove my face mask when I’m in a bus taking me from plane to terminal and vice versa?

You must continue to wear your face mask while inside the buses. Be aware of the guidelines of the airline and at the airport you are landing at.

Can I carry my alcohol-based hand sanitiser through the security checkpoint?

  • The rules for liquid hand sanitiser in hand baggage have been eased during the current health crisis. This means that you can bring alcohol-based hand sanitiser with you in containers larger than the normal 100 ml restriction.
  • We have placed hand sanitiser stations both before and after the security checkpoint and around the airport, so you have the opportunity to sanitise your hands no matter where you are at the airport.
  • Apart from alcohol-based hand sanitiser, there are no changes to rules concerning what you can carry through the security checkpoint. For liquids other than hand sanitiser, you may carry a bag that holds max. 1 litre, which must be distributed in containers with a maximum of 100 ml in each.

Health

Can I fly from Billund Airport if I feel sick?

No. If you are ill with symptoms of COVID-19, you are not permitted to travel from Billund Airport. We urge you to stay home, follow the instructions of the health authorities and contact your own doctor by telephone.

Will I have my temperature checked when I arrive at Billund Airport?

No, you will not have your temperature taken when you arrive at Billund Airport. However, some airlines do check passenger temperatures. Please contact your airline with any questions.

Measures and regulations at the airport

What measures has Billund Airport taken to minimise the risk of infection?

  • We focus on creating distance in the queues and increasing the level of information for all passengers to keep their distance from other travellers, so we prevent largegatherings. We are required to maintain a social distance of 1.5 metres, which is why we have put distance markers on the floor in all the places where queueing often occurs.
  • We have divided the bi-directional walkways so that you walk on the opposite side of those walking toward you.
  • Everyone must wear a face mask or face shield inside the terminal.
  • To ensure good hygiene, the airport cleaning team has implemented enhanced cleaning and disinfection for various high-touch areas and functions. These include handles, handrails, escalators, security bins, baggage and more.
  • We have set up hand sanitiser dispensers all over the airport.
  • All airport personnel wear protective equipment, either in the form of face masks/face shields, or they sit behind plexiglass shielding.

What protective equipment do airport staff use?

There are requirements for protective equipment to be worn at both Danish and foreign airports as well as on board the aircraft. This applies to passengers as well as staff. You will therefore find that staff wear either visors or face masks, while in other areas staff will be shielded behind plexiglass.

Where do I find hand sanitiser at Billund Airport?

Hand sanitiser dispensers have been set up throughout the airport, allowing you to sanitise your hands wherever you are at the airport.

How does the airport ensure that the correct distance is maintained from other people in the airport?

  • Billund Airport has put distance markers on floors and shielding in places where there is natural crowding/queues. This applies, for example, to check-in desks and ticket offices.
  • Everyone at Billund Airport must keep a minimum distance of 1.5 metres from other passengers and airport staff.
  • Airport staff help to ensure that the distance is maintained.

Carry-on baggage and liquids

Have the rules changed for carry-on baggage and liquids?

  • Alcohol-based hand sanitiser containers of more than 100 ml are permitted. Please note: In keeping with the rules on liquid medicine, the quantity must not exceed ‘personal need’ for the flight.
  • There may be restrictions on the number of pieces of hand luggage allowed. Check your airline’s specific rules for hand baggage.

COVID-19 testing and illness

Do I need to be tested for COVID-19 to enter the airport or provide documentation of a negative test result?

No, you do not need to be tested or have a negative COVID-19 test to enter Billund Airport unless you are travelling from a high-risk country. This can be checked here: https://coronasmitte.dk/rejser-ind-i-danmark/er-mit-land-len-aabent-eller-i-karantaene
Please note, however, that other airports or destinations may require this. Contact the airport in question and check the Ministry of Foreign Affairs’ travel guidance.

What should I do if I suddenly feel ill while at the airport?

If you become ill while you are at Billund Airport or on the plane, contact airport staff or the flight crew and follow the health authorities’ instructions concerning self-isolation and testing.

Can I fly from Billund Airport, if I am tested positive for covid-19?

No. If you are tested positive for covid-19, you can not travel from Billund Airport. We refer you to follow the authorities directions, read more here.

Restaurants and shopping

Which restaurants and shops are open again?

All restaurants and shops are open again. Please note that there may be varying opening hours.

Which services are closed?

Our smoking boxes are open but with limited capacity. Follow the signs.

Can I remove my face mask to eat and drink?

  • When sitting down at an eatery at the airport or at a gate, you may remove your face mask to eat and drink.
  • It is important that the consumption of food and drink takes place while you are seated. Therefore, you may not remove your face mask to drink a cup of coffee while walking around the airport.
  • The mask must be put on again as soon as you have finished eating and drinking, regardless of whether you are seated.

Contactless services

What contactless services can I use at Billund Airport?

Billund Airport offers a wide range of contactless self-service functions and services that reduce the spread of infection.

Print your own baggage tag

If you have your boarding pass printed or on your phone, you can print your own baggage tag for your suitcase at our self-service bag drop at check-in.

Self-service boarding

Use contactless boarding by scanning your boarding pass at a contactless self-service kiosk.

Contactless payment

There are contactless payment options in many of the airport’s restaurants, shops and kiosks.

When you are landing at the airport

What should I be aware of when I land at Billund Airport?

  • Wear a face mask or face shield until you have left the terminal.
  • Wash your hands or use alcohol-based hand sanitiser.
  • Respect distances at baggage claim. Stand at a distance from the baggage belt and wait for your bags to arrive. Retrieve your bag(s) and return to your group.
  • Agree on a meeting place with family/friends outside the terminal.

Symptoms of COVID-19

Please contact our airport personnel and follow the Danish Health Authorities’ recommendations concerning self-isolation and testing.

Transportation from the airport

Can my family/friends pick me up at Billund Airport?

In order to prevent the spread of COVID-19, we want to minimise the number of people in our terminal. We therefore ask that friends/family wait outside the terminal by the car or at home.

Can I get home from the airport by public transport?

There are good options to get home by public transport. Billund Airport is served by a large number of public buses. See the options here

Illness after the journey

What should I do if I suddenly feel ill while at the airport?

If you become ill while you are at Billund Airport, contact airport staff and follow the health authorities’ instructions concerning self-isolation and testing.

COVID-19 test station

How does it work?

  • The test is an infection test, and the result provides a snapshot of whether you were infected at the time of the test. It is not an antibody test.
  • The test takes 10 seconds to complete and is performed using a long throat swab.
  • The test is voluntary and free of charge and is carried out by professional staff from the Region of Southern Denmark.
  • You may only present at the test station if you are in good health. If you have symptoms, please contact your doctor.
  • You will receive your test result within 72 hours at Sundhed.dk
  • Foreign travellers will receive results via text message in the event of a positive result.
  • The test is available to travellers over the age of 2 .

Where is the test station located and what are the opening hours?

  • The test station is located in the terminal next to Steffs Place in the arrivals hall.
  • Opening hours for the test station can change from week to week, but you can see the current opening hours here.

How do I receive the result of my test and how quickly do I receive it?

You can find your result online at sundhed.dk within 72 hours.

Who can use the test station?

  • Travellers can use the test station without prior appointment on presentation of a valid ticket or boarding pass.
  • The test station at Billund Airport is a voluntary offer to all Danes and foreign travellers over the age of 2.
  • For departures from Billund Airport, testing is available up to 72 hours prior to departure.
  • Upon arrival, you can be tested up to 24 hours after your arrival, provided you arrive outside normal business hours.

Quick Test Station (payment-based)

How does it work?

Bookings are open from Friday, 6 November 2020 on the booking portal: www.sos.eu/da/covid-19-test
  • You can be tested for COVID-19 at SOS International if you are symptom-free.
  • The antigen test is performed by swabbing the nasal cavity.
  • The antigen test used by SOS International is produced in France by Biosynex, and is CE-approved and validated by the Danish medical consultancy, Medkoncept.
  • The Biosynex test is used by many French health authorities.
  • The test provides a high-precision result: Sensitivity (the proportion of positive tests, correctly identified as such) of >95% and a specificity (the proportion of negative tests, correctly identified as such) of 100%.
  • SOS International cannot guarantee that their COVID-19 passport can be used as a valid test result at all travel destinations. They recommend that you keep up to date with local travel advice.
  • The test results are delivered to the authorities, Statens Serum Institut (SSI).
  • The test result is sent via an encrypted email.

Where can I find the quick test station?

The test station is located in the terminal next to the ticket office.

What are the opening hours?

The test station will be open Monday to Friday from 8:00 to 16:00 (8 AM to 4 PM).

How quickly do I receive my test result?

You will receive the test result in 15 minutes and the test results will be delivered to Statens Serum Institut (SSI).

Who can use the quick test station?

All private individuals who are symptom-free.

How much does it cost?

The antigen test costs DKK 375 – payment is made online.

In addition to the guidelines, here is additional information to help prepare you for both your departure and return:  

  • Concerns about a booked flight: if you have concerns about whether you can travel or not, please contact your airline or travel agent for more information.
  • Concerns about possibility of travel: if you are unsure about which countries are currently under a travel advisory, you can check the latest status for your intended destination on The Ministry of Foreign Affairs websiteHere you will also find additional information about guidelines in specific countries.
  • Airline instructions: keep up to date on the instructions of the airline you are travelling with. For example, some airlines require you to undergo a temperature check before boarding. Visit the airline’s website for more information.
  • Strollers and wheelchairs: there is a limited number of strollers and wheelchairs available for use at the airport.
  • Prepare for your arrival destination: keep up to date on which guidelines are in force at your final destination – both in terms of the airport itself and the country. This can be done at the country’s embassy or consulate.

You can find out more about the measures and changes that have taken place at Billund Airport as a result of COVID-19.

COVID-19: Information for tourists in Denmark